Shipping Policy

At Prime Source Pallets, we provide fast and reliable shipping for wholesale liquidation pallets across the United States. Our goal is to ensure your order arrives safely and on time.

SHIPPING AREAS

We currently ship to:

  • All 50 states within the United States 🇺🇸

👉 For special delivery requests or bulk orders, please contact us directly.

PROCESSING TIME

Orders are processed within 1–3 business days after payment confirmation.

  • Orders are prepared and scheduled for shipment
  • You will be notified once your order has been dispatched

SHIPPING TIME

Estimated delivery time:

  • 3–7 business days depending on your location

👉 Remote areas may take slightly longer.

SHIPPING METHODS

We use trusted freight and logistics partners to deliver pallets safely.

  • LTL Freight (Less Than Truckload)
  • Full Truckload shipping for bulk orders

👉 Delivery is made to your address or nearest accessible location.

SHIPPING COSTS

Shipping costs vary based on:

  • Location
  • Order size (single pallet or truckload)
  • Weight and dimensions

👉 Shipping fees will be calculated at checkout or confirmed before dispatch.

DELIVERY DETAILS

  • A valid delivery address is required
  • Customers must ensure access for large delivery trucks
  • Liftgate service may be required for residential deliveries

👉 Please inform us if you need special delivery arrangements.

ORDER TRACKING

Once your order has been shipped:

  • You will receive tracking details (if available)
  • Our team will assist you with updates upon request

DAMAGED OR MISSING ITEMS

If your pallet arrives damaged or incomplete:

  1. Take clear photos immediately
  2. Notify us within 48 hours of delivery
  3. Provide your order information

👉 We will investigate and resolve the issue promptly.

FAILED DELIVERY / REDELIVERY

If delivery fails due to:

  • Incorrect address
  • No one available to receive shipment
  • Inaccessible location

👉 Additional redelivery fees may apply.

BULK & TRUCKLOAD ORDERS

For large orders and truckloads:

  • Custom shipping arrangements may be made
  • Delivery timelines may vary

👉 Contact us directly for bulk pricing and logistics.

CONTACT US

For shipping questions or support:

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